VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
VETERINARY PRACTICES
Capture the appointment enquiry while you see a client.
When you cannot answer during a consultation, VoiceAI Lite can receive a routine message, such as a vaccination appointment enquiry. Read the summary and call the owner back to agree a time.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
No plans are currently published for this service. View the other plans or contact sales.
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Prices exclude VAT. Usage and extras follow your agreement.
Online pricing: up to 10 sites and a total of up to 10 service departments. Changes to an existing individually priced agreement must be agreed with sales. See online pricing eligibility
The owner leaves a routine request
Set up Lite as an agreed channel for nonurgent callback requests. Your greeting explains its purpose, when the practice handles requests and which separate route to use for urgent concerns. The process does not rely on automatic urgency detection.
Your practice sees the enquiry before calling
Open the summary and take ownership of the request. Follow up yourself or assign it to another member of the reception team.
A person agrees and confirms the appointment
Call back, arrange the appointment through your practice’s usual process and record the next step. Leaving a message makes an enquiry; the booking is confirmed separately.
Running your practice on your own? Start with one department and handle the agreed routine enquiries yourself. Your greeting guides callers in leaving their request.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
Set up online, at your own pace.
Choose a plan, place your order and configure the service yourself online. Guided setup helps you move forward without a lengthy project or unnecessary meetings. More time to focus on your work, with help when you need it.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to customers. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
What does your plan include?
Handling messages, summaries and callbacks works without a CRM or booking connection.
CORE SERVICE INCLUDED IN THE PLAN
Tools for handling customer enquiries
- Lite captures a message. The AI receptionist follows your company instructions and performs permitted tasks.
- A summary and shared queue help your team continue the customer’s request.
- Ownership, notes and handling status keep the agreed next step visible.
OPTIONAL ADD-ONS
Integrations when you need them
- CRM, calendar and industry-system integrations are agreed per system for either service.
- The add-on’s scope, compatibility and price are agreed separately.
- A Lite integration supports follow-up. Agreed booking tasks can be enabled for the AI receptionist through integrations.
Which enquiries can Lite handle?
Lite can receive agreed nonurgent appointment enquiries and callback requests about practical arrangements. Together we define the use, greeting and information callers should leave.
Does Lite confirm the vaccination appointment?
Lite captures the enquiry. A member of your practice calls back and confirms the time in your booking system. Any connection to that system and the tasks it performs are agreed separately.
When should I choose the AI receptionist?
The AI receptionist is an option for conversational help with practical questions. It can answer about opening hours, getting to the practice and available services using information approved by your practice.
What do we agree before setup?
We check that the service suits the enquiries you want it to receive and agree how information will be collected and handled. Practice management and booking integrations, their scope and price are agreed separately.
VOICEAI / Industries
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