Start with your current setup
Plan the service around your existing numbers and ways of working. Number routing, device compatibility and any software connections are checked separately.
NORDIC TELECOM · BUSINESS PHONE SERVICES
Customers get help. Your team stays focused.
Let VoiceAI Agent be your AI receptionist: it answers calls, clarifies what customers need and carries out the tasks you enable. If you need messages and callbacks organised, start with VoiceAI Lite. Set up the core service online without coding.
- Start online today
- No coding
- Add departments as you grow
VoiceAI Lite Illustrative example
New customer requestWhy they called
“My washing machine will not start. I need a service visit.”
A summary for your team
A customer’s service requestNTCAn owner and a next step
Handled
Fits the way your business works.
Get started with clear guidance
Prepare your company details, greeting and service instructions for VoiceAI online without programming. Once the service is ready, arrange forwarding and make a test call. Support can help.
Keep the information with your team
The customer’s request, its owner and notes stay together in the VoiceAI queue. The next colleague can see what has been done and how to continue.
01 / Find your solution
What needs to work better?
Start with a situation you recognise.
Calls go unanswered.
Capture the reason for the call, as well as the number.
VoiceAI LiteYour customer needs help now.
Let the Agent clarify the request and help during the call, following your instructions.
VoiceAI AgentCalls do not reach the right person.
Route calls by opening hours, menus and queues.
Smart SwitchboardAutomate routine tasks.
Appointments, gathering details and recurring questions take time. We agree with you which tasks Agent can handle.
VoiceAI Agent · RoutinesSet up your service online today. No lengthy project.
Choose a plan and start guided setup straight away. You do not need coding skills or a long implementation project. You can focus on your work, while your customers get help without unnecessary waiting.
Choose the help you need
Lite organises messages and callbacks. Agent is a conversational AI receptionist. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give Agent your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
02 / VoiceAI in practice
From an incoming call to a handled request.
See the status and the next step.
- 01
The customer calls
When you cannot answer, the service takes the message.
- 02
The reason is captured
Your customer explains their request. Your team sees a summary.
- 03
Someone takes ownership
A team member claims the request and responds by phone or SMS.
- 04
Handled and tracked
Statuses and reports show what has been completed.
- 01
The customer calls
The Agent answers according to your company’s instructions.
- 02
The request becomes clear
A conversation establishes what your customer needs.
- 03
An agreed task is handled
The Agent answers or performs a configured action.
- 04
A person steps in when needed
Your team receives the summary and agreed next steps.
- 01
A call to your business number
One clear way to reach your business.
- 02
The right routing
Opening hours and menus guide the caller.
- 03
The right person
A queue or ring group connects the appropriate team.
- 04
Visibility into your service
The Switchboard Analytics add-on helps you track call traffic.
VOICEAI / VoiceAI in practice
See how the work gets easier.
Real product screens with example data. Enlarge an image or watch one task at a time.
VOICEAI / 01
One view of the customer’s request.
Read the summary, take ownership and leave a note for the next colleague. Your team can see who is handling the request and what has been agreed.
VOICEAI / 02
Manage work with visible information.
Review customer requests and the volume handled by your team. See how work is shared and where attention is needed.
VOICEAI AGENT / DEMO
Hear the Agent for yourself.
Call the public demonstration number and ask about the service. Do not share sensitive information.
Your operator’s usual call charges apply. VoiceAI Lite is demonstrated on video.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
Start online today. Choose a plan and follow guided setup without a lengthy project or unnecessary waiting.
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Prices exclude VAT. Usage and extras follow your agreement.
Businesses that have trusted Nordic TeleCom
These references reflect Nordic TeleCom’s experience. They are not VoiceAI customer results.