Company and department permissions
Data access is restricted by user roles and locations. Customer users receive the permissions required for their work.
Security
Security in everyday call handling.
This page describes key safeguards and processing boundaries in the current VoiceAI standard service. Your users, instructions and permitted tasks complete the service configuration.
Access according to the task.
Recording access
Downloading recordings requires permission and downloads are audited. Recording and content depend on the service used.
Connections and integrations
The database connection is encrypted and the server certificate is verified. Integration secrets are protected with application encryption.
Bounded tasks for the AI receptionist.
The company sets service information, instructions and permitted actions. Calendar and CRM permissions are limited to the intended use. Lite receives a message for staff follow-up; conversational tasks are defined separately.
Make processing and retention clear.
Data sent to speech and AI services depends on enabled functions and providers. Retention and deletion are defined by data category. This overview does not confirm that all data is processed in Finland or the EU/EEA.