Users and permissions
Define who uses the service and which business information they need.
Security
The right information for the right people.
Customer requests belong with the people handling them. Define access rights, service tasks and the information to be processed before launch.
01 / Security
Points to cover before launch.
Calls and recordings
Agree the required features, data handling and retention for the selected service.
Agent actions
Limit company instructions, knowledge sources and system actions to the agreed purpose.
02 / Security
Need more detail?
Ask customer service for the data processing and security information applicable to your chosen service before deployment.