FAQ
Clear answers help you choose.
Find answers to common questions about selecting a service.
FAQ
Frequently asked questions
What is the difference between VoiceAI Lite and the AI receptionist?
Lite captures a message and creates a callback task. The AI receptionist holds a conversation and can perform separately configured actions.
Can I keep my current phone number?
Use of your current number, call forwarding or number porting is reviewed according to your selected service and current operator.
Can I add departments to a plan?
You can order the extra departments allowed by the offer when your organisation’s Lite and AI receptionist services total no more than 10 sites and 10 service departments after the order, and online pricing applies to your account. Agree changes to an existing Enterprise or individually priced agreement, or a larger service, with sales. Extra department prices are shown separately and do not increase the plan’s shared SMS or minute allowances.
Already have an individually priced agreement?
The terms of your existing Enterprise or other individually priced agreement also apply to additional orders below these limits. Online prices do not replace your existing agreement’s pricing. Contact sales before ordering to agree changes or a move to an online plan.
What if I need more messages or call time?
Online ordering lets you choose a published plan and its permitted departments. Check the included usage and the charges for exceeding it. Contact sales if you need a different combination.
Can the AI receptionist book an appointment?
Yes, where the required booking integration and permissions are part of the agreed implementation.
Where does Switchboard Analytics fit?
It is a Smart Switchboard add-on using switchboard call data. VoiceAI reporting is separate.
Do I have to change my carrier and existing software?
Using VoiceAI does not generally require replacing your whole setup. Forwarding from your current number and its charges are checked with your carrier. Transferring data to other software requires a suitable connection and an agreed implementation for that system.
Do I need new equipment or technical skills?
The VoiceAI queue works in a computer or phone browser. Prepare company details, greetings and instructions without programming. Set up forwarding using your carrier’s instructions; support can help you choose and set up the service.
How do I get started?
Choose a suitable online plan and prepare the details at your own pace. Review prices and terms before acceptance. Follow setup progress, create your login and, once the service is ready, arrange forwarding and make a test call. Plan custom implementations with sales.