FAQ
Clear answers help you choose.
Find answers to common questions about selecting a service.
FAQ
Frequently asked questions
What is the difference between VoiceAI Lite and Agent?
Lite captures a message and creates a callback task. Agent holds a conversation and can perform separately configured actions.
Can I keep my current phone number?
Use of your current number, call forwarding or number porting is reviewed according to your selected service and current operator.
Can I add departments to a plan?
Yes, if the offer allows additional departments. The order shows the price for departments beyond the included quantity.
What if I need more messages or call time?
Online ordering lets you choose a published plan and its permitted departments. Check the included usage and the charges for exceeding it. Contact sales if you need a different combination.
Can Agent book an appointment?
Yes, where the required booking integration and permissions are part of the agreed implementation.
Where does Switchboard Analytics fit?
It is a Smart Switchboard add-on using switchboard call data. VoiceAI reporting is separate.
Do I have to change my carrier and existing software?
Using VoiceAI does not generally require replacing your whole setup. Forwarding from your current number and its charges are checked with your carrier. Transferring data to other software requires a suitable connection and an agreed implementation for that system.
Do I need new equipment or technical skills?
The VoiceAI queue works in a computer or phone browser. Prepare company details, greetings and instructions without programming. Set up forwarding using your carrier’s instructions; support can help you choose and set up the service.
How do I get started?
Choose a suitable online plan and prepare the details at your own pace. Review prices and terms before acceptance. Follow setup progress, create your login and, once the service is ready, arrange forwarding and make a test call. Plan custom implementations with sales.