VoiceAI Lite
Captures a message, creates a summary and puts a callback in the shared queue. Your team takes it from there.
VoiceAI
Message capture or an AI receptionist?
Lite captures a message and creates a summary for a person to call back. The AI receptionist talks to callers using your business instructions; its tasks depend on the plan and settings.
Lite or the AI receptionist?
One aim: move the customer’s request forward.
AI receptionist
Answers using company information and collects the details needed. Its actions are agreed as part of the implementation.
Tools for your team, too.
The queue, task owners, statuses and reporting help you see what still needs attention.
Less checking with colleagues
See who is handling a request and what has already been done. A shared view helps avoid duplicate follow-up calls.
Spot requests still waiting
Use VoiceAI reports to review progress and direct your team’s time to the requests that need attention.
Improve service without replacing your whole setup.
Start with one team or a mobile worker, then expand as needed.
Start with your current number
Calls can be forwarded from your current number to a VoiceAI service number where your carrier supports it. We check the method and any charges.
Use a browser
Use the VoiceAI queue in a browser on a computer or phone. Basic use needs no dedicated VoiceAI telephone device.
Connect systems when needed
Message reception and follow-up handling can start without connecting a CRM or booking system. Any data connection is agreed for the specific system.
VoiceAI in practice
From an incoming call to a handled request.
See the status and the next step.
- 01
The customer calls
When you cannot answer, the service takes the message.
- 02
The reason is captured
Your customer explains their request. Your team sees a summary.
- 03
Someone takes ownership
A team member claims the request and responds by phone or SMS.
- 04
Handled and tracked
Statuses and reports show what has been completed.
- 01
The customer calls
The AI receptionist answers according to your company’s instructions.
- 02
The request becomes clear
A conversation establishes what your customer needs.
- 03
An agreed task is handled
The AI receptionist answers or performs a configured action.
- 04
A person steps in when needed
Your team receives the summary and agreed next steps.
- 01
A call to your business number
One clear way to reach your business.
- 02
The right routing
Opening hours and menus guide the caller.
- 03
The right person
A queue or ring group connects the appropriate team.
- 04
Visibility into your service
The Switchboard Analytics add-on helps you track call traffic.
Choose message capture or a conversational AI receptionist.
| VoiceAI | Lite | AI receptionist |
|---|---|---|
| Reason for calling and summary | ✓ | ✓ |
| Shared queue, handling status and reporting | ✓ | ✓ |
| Two-way SMS | According to your plan and settings | According to your plan and settings |
| Answers from company information | — | According to your plan and settings |
| Configurable actions, such as call transfers and bookings | — | According to your plan and settings |
AI receptionist / DEMO
Hear the AI receptionist for yourself.
Call the public demonstration number and ask about the service. Do not share sensitive information.
Your operator’s usual call charges apply. VoiceAI Lite is demonstrated on video.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
No plans are currently published for this service. View the other plans or contact sales.
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Prices exclude VAT. Usage and extras follow your agreement.
Online pricing: up to 10 sites and a total of up to 10 service departments. Changes to an existing individually priced agreement must be agreed with sales. See online pricing eligibility
Does every plan include all features?
No. The offer defines the features, usage allowances, additional departments and any integrations included.