VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
Plans and pricing
Choose the plan that fits your needs.
Compare Lite’s message capture with the AI receptionist service. Review what is included, usage charges and the price for your selected departments before you accept.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
Choose a plan and start setting up yourself online. Follow the guided steps at your own pace, without a lengthy project or unnecessary meetings. Help is available when you need it.
No plans are currently published for this service. View the other plans or contact sales.
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Prices exclude VAT. Usage and extras follow your agreement.
Online pricing: up to 10 sites and a total of up to 10 service departments. Changes to an existing individually priced agreement must be agreed with sales. See online pricing eligibility
Choose message capture or a conversational AI receptionist.
| VoiceAI | Lite | AI receptionist |
|---|---|---|
| Reason for calling and summary | ✓ | ✓ |
| Shared queue, handling status and reporting | ✓ | ✓ |
| Two-way SMS | According to your plan and settings | According to your plan and settings |
| Answers from company information | — | According to your plan and settings |
| Configurable actions, such as call transfers and bookings | — | According to your plan and settings |
An order built around your business.
Choose for the work you do
Do you need organised messages and follow-up calls, or details gathered during the conversation? Then compare what each plan includes.
Choose who the service supports
A department could be reception, a service team or one employee’s enquiries. Included departments and paid additions are shown separately.
Review and accept
Check the monthly total for your selections, taxes, the discount period and the price afterwards. Include usage-based charges and review the contract terms.
Set up yourself online, with help when needed.
Follow the online guidance to add company and department details, a greeting or service instructions, and billing information. Save a draft and continue at your own pace. After acceptance, follow setup progress; arrange forwarding and make a test call once the service is ready.
Need more capacity or a system connection?
Tell sales your expected call and message volumes and how work is shared. Agree suitable usage and any connections before ordering. Include usage charges and expiring discounts when assessing total costs.
Can I add several departments?
You can order the extra departments allowed by the offer when your organisation’s Lite and AI receptionist services total no more than 10 sites and 10 service departments after the order, and online pricing applies to your account. Agree changes to an existing Enterprise or individually priced agreement, or a larger service, with sales. Extra department prices are shown separately and do not increase the plan’s shared SMS or minute allowances.
Already have an individually priced agreement?
The terms of your existing Enterprise or other individually priced agreement also apply to additional orders below these limits. Online prices do not replace your existing agreement’s pricing. Contact sales before ordering to agree changes or a move to an online plan.
Can I return to an unfinished order?
Save your draft and return later by verifying the same email address you used to start it. You can also cancel the draft before accepting the order.