Who owns the next step?
A shared queue, a named owner and notes help your team work from the same information. Less internal checking during customer service.
See VoiceAI services ↗Fit the service into your current setup
Start with your existing numbers and ways of working. The necessary connections and compatibility are checked before activation.
Ask about connections ↗An investment in smoother service
Compare service costs and the value of working time separately, using your own figures. Include setup, usage charges and additional services.
Compare with your figures ↗Start the callback with the customer’s request
VoiceAI Lite captures the request and the reason for calling. Your team can prepare a response instead of starting the conversation from scratch.
Explore Lite ↗Understand busy periods before changing things
Smart Switchboard analytics shows when calls arrive and how they are answered. Use it to assess routing and staffing.
See switchboard analytics ↗Continue by message when it makes sense
When SMS service has been ordered for a department, the team can continue a request by text. Message allowances and usage charges follow the selected plan and agreement.
Check plan inclusions ↗Let Agent handle agreed routine tasks
Agent can answer from the instructions provided and perform configured actions. We agree the tasks, boundaries and how to hand over to a person.
Explore Agent’s tasks ↗One view for your team’s daily work
The request, its owner and notes are in one view. We agree the workflows that matter to you and the guidance needed to get started.
See how the service works ↗Grow one department at a time
Included departments and paid additional departments are separated in the order summary. You see the quantities and price before accepting.
See published plans ↗Listen before you decide
The public phone demo lets you hear what a conversation with Agent sounds like. Your own service’s tasks and instructions are agreed separately.
Call the Agent demo ↗Use call data to guide decisions
Call volumes, answering and queues help you assess where customer service needs attention. Check the period and filters before drawing conclusions.
Explore switchboard analytics ↗Check what is included before deciding
Compare service inclusions, prices, usage charges and terms. Ask us if anything is unclear.
Ask about services and terms ↗Direct the question to the right team
A phone menu lets the caller press a key for sales or service, for example. Smart Switchboard menu options and destinations are configured around your work.
Explore call routing ↗A clear route after closing time
Smart Switchboard opening hours and exceptional dates route calls to the agreed destination. Plan what should happen when your team is away.
See opening-hours routing ↗Help customers leave the details you need
Your VoiceAI Lite greeting can ask for the appliance type, the problem and a preferred callback time. Guide callers to share the details your team needs to follow up.
Explore your Lite greeting ↗Agree an appointment during the call
With an agreed calendar connection configured, Agent can find available times and record a booking the customer confirms. The connection and permissions are checked separately.
Explore appointment booking ↗Separate waiting requests from handled contacts
VoiceAI shows open and handled contacts separately. When the team records a contact as handled, the next shift can more easily see where to continue.
Explore contact handling ↗Give your team the view their work requires
User roles and company or department access are defined around job responsibilities. Agree who needs access to which customer contacts.
Learn about access rights ↗
