1. The customer leaves a message
The reason for calling and contact details are captured for follow-up.
VoiceAI Lite
Capture requests even when you are busy.
The customer leaves a message, and you receive a summary in the shared queue. You or your team call back and mark the task as handled.
From a message to a task your team can handle.
2. Your team gets a summary
The task appears in a shared queue and can be assigned to an owner.
3. Follow up and record the outcome
Call back or reply through your enabled SMS service. Record the agreed next step and update the task status so the rest of your team can follow the progress.
Keep calls manageable alongside customer work.
For a reception, service team or mobile worker: handle captured requests when you can give the customer your attention. The shared queue shows what is waiting and who is taking it forward.
Start with one number and your own greeting.
Choose a plan, add the receiving team’s details and your greeting. Once setup is complete, arrange forwarding with your carrier and test that the message appears in the queue. Support can help.
VOICEAI / VoiceAI in practice
See how the work gets easier.
Real product screens with example data. Enlarge an image or watch one task at a time.
VOICEAI / 01
One view of the customer’s request.
Read the summary, take ownership and leave a note for the next colleague. Your team can see who is handling the request and what has been agreed.
VOICEAI / 02
Manage work with visible information.
Review customer requests and the volume handled by your team. See how work is shared and where attention is needed.
Does Lite hold conversations or book appointments?
Lite captures a message for a person to handle. It does not hold conversations or make bookings. Phone menus and opening-hours routing can be configured separately for your selected phone service. Actions based on a conversation belong to an agreed AI receptionist implementation.
Is there a public phone demo for Lite?
No. Explore the overview or ask our sales team for a demonstration suited to your needs.