Start with your current setup
Plan the service around your existing numbers and ways of working. Number routing, device compatibility and any software connections are checked separately.
VoiceAI Lite
Capture requests even when you are busy.
When you cannot answer, the customer leaves their request with Lite. Your team gets a summary and callback task in one shared queue. See who is handling it and what still needs attention. Set up your greeting and departments online without coding.
- Start online today
- No coding
- Add departments as you grow
VoiceAI Lite Illustrative example
New customer requestWhy they called
“My washing machine will not start. I need a service visit.”
A summary for your team
A customer’s service requestNTCAn owner and a next step
Handled
Fits the way your business works.
Get started with clear guidance
Prepare your company details, greeting and service instructions for VoiceAI online without programming. Once the service is ready, arrange forwarding and make a test call. Support can help.
Keep the information with your team
The customer’s request, its owner and notes stay together in the VoiceAI queue. The next colleague can see what has been done and how to continue.
01 / VoiceAI Lite
From a message to a task your team can handle.
1. The customer leaves a message
The reason for calling and contact details are captured for follow-up.
2. Your team gets a summary
The task appears in a shared queue and can be assigned to an owner.
3. Follow up and record the outcome
Call back or reply through your enabled SMS service. Record the agreed next step and update the task status so the rest of your team can follow the progress.
02 / VoiceAI Lite
Keep calls manageable alongside customer work.
For a reception, service team or mobile worker: handle captured requests when you can give the customer your attention. The shared queue shows what is waiting and who is taking it forward.
03 / VoiceAI Lite
Start with one number and your own greeting.
Choose a plan, add the receiving team’s details and your greeting. Once setup is complete, arrange forwarding with your carrier and test that the message appears in the queue. Support can help.
02 / VoiceAI in practice
From an incoming call to a handled request.
See the status and the next step.
- 01
The customer calls
When you cannot answer, the service takes the message.
- 02
The reason is captured
Your customer explains their request. Your team sees a summary.
- 03
Someone takes ownership
A team member claims the request and responds by phone or SMS.
- 04
Handled and tracked
Statuses and reports show what has been completed.
- 01
The customer calls
The Agent answers according to your company’s instructions.
- 02
The request becomes clear
A conversation establishes what your customer needs.
- 03
An agreed task is handled
The Agent answers or performs a configured action.
- 04
A person steps in when needed
Your team receives the summary and agreed next steps.
- 01
A call to your business number
One clear way to reach your business.
- 02
The right routing
Opening hours and menus guide the caller.
- 03
The right person
A queue or ring group connects the appropriate team.
- 04
Visibility into your service
The Switchboard Analytics add-on helps you track call traffic.
VOICEAI / VoiceAI in practice
See how the work gets easier.
Real product screens with example data. Enlarge an image or watch one task at a time.
VOICEAI / 01
One view of the customer’s request.
Read the summary, take ownership and leave a note for the next colleague. Your team can see who is handling the request and what has been agreed.
VOICEAI / 02
Manage work with visible information.
Review customer requests and the volume handled by your team. See how work is shared and where attention is needed.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
Start online today. Choose a plan and follow guided setup without a lengthy project or unnecessary waiting.
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Prices exclude VAT. Usage and extras follow your agreement.
Does Lite hold conversations or book appointments?
Lite captures a message for a person to handle. It does not hold conversations or make bookings. Phone menus and opening-hours routing can be configured separately for your selected phone service. Actions based on a conversation belong to an agreed Agent implementation.
Is there a public phone demo for Lite?
No. Explore the overview or ask our sales team for a demonstration suited to your needs.