People and teams
Numbers, users, groups and queues set up around the way your business works.
Smart Switchboard
Customers should not have to know who is free to answer.
Build a clear route from your business numbers to the right team. Queues, menus and opening hours help organise service when people work in different places.
Smart SwitchboardIllustrative example
Smart Switchboard
Opening hours and menus guide the caller.
The right person
A queue or ring group connects the appropriate team.
Visibility into your service
The Switchboard Analytics add-on helps you track call traffic.
01 / Smart Switchboard
Design the path of a call.
Menus and opening hours
Route calls by keypad choice, time of day or holiday schedule.
Answer wherever you work
Choose suitable phones and supported browser or mobile options for your team. Plan call routing around different locations and staff working on the move.
02 / Smart Switchboard
Plan around the way you work today.
Tell sales which numbers customers call, who answers and what should happen when you are busy or closed. We check compatibility with your current phones and carrier connections. You do not need a technical plan to request a quote.
03 / Smart Switchboard
See where answering needs support.
The Switchboard Analytics add-on shows call volumes, answering and busy periods. Use the information to plan staffing and share phone work.
02 / Smart Switchboard
Get calls to the right person.
Customers reach the right team. You can see how calls are answered.
- 01
A call to your business number
One clear way to reach your business.
- 02
The right routing
Opening hours and menus guide the caller.
- 03
The right person
A queue or ring group connects the appropriate team.
- 04
Visibility into your service
The Switchboard Analytics add-on helps you track call traffic.
Is this the same as VoiceAI?
No. Smart Switchboard routes business calls. VoiceAI helps handle messages or talks with the caller. A combined setup can be designed around your needs.