VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
BARBERS, HAIRDRESSERS AND BEAUTY SALONS
Give your client your attention. Capture the next enquiry.
You are in the middle of a haircut or beauty treatment when the phone rings. With VoiceAI Lite, the caller can leave a message and its summary waits in your work queue. Read the service and timing details they provided before calling back. Check your calendar and agree the next step when you can handle the enquiry.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
No plans are currently published for this service. View the other plans or contact sales.
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Prices exclude VAT. Usage and extras follow your agreement.
Online pricing: up to 10 sites and a total of up to 10 service departments. Changes to an existing individually priced agreement must be agreed with sales. See online pricing eligibility
The caller leaves a message
Forward the calls you choose to Lite. Your greeting could say: “Please tell us which service you need and your preferred time, and we will get back to you.” The caller can also leave a request to change an existing appointment.
Read the enquiry when you have a moment
Open the summary in your phone’s browser when you can handle it. Follow up yourself or agree who on your team will contact the client.
Check availability and confirm with the client
Check the available times in your booking system and call the client back. Agree the booking or change with them and keep a note of the next step with the enquiry.
One business owner, one work queue. Callback requests stay visible for you to handle between clients. You still check and confirm appointments in your current booking system; this use does not require an integration.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
Set up online, at your own pace.
Choose a plan, place your order and configure the service yourself online. Guided setup helps you move forward without a lengthy project or unnecessary meetings. More time to focus on your work, with help when you need it.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to customers. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
What does your plan include?
Handling messages, summaries and callbacks works without a CRM or booking connection.
CORE SERVICE INCLUDED IN THE PLAN
Tools for handling customer enquiries
- Lite captures a message. The AI receptionist follows your company instructions and performs permitted tasks.
- A summary and shared queue help your team continue the customer’s request.
- Ownership, notes and handling status keep the agreed next step visible.
OPTIONAL ADD-ONS
Integrations when you need them
- CRM, calendar and industry-system integrations are agreed per system for either service.
- The add-on’s scope, compatibility and price are agreed separately.
- A Lite integration supports follow-up. Agreed booking tasks can be enabled for the AI receptionist through integrations.
Is this suitable if I work on my own?
Yes. Start with one department, your own greeting and a work queue. You do not need a receptionist or multiple users. If you work as a team, assigning an owner helps everyone see who is following up.
Does Lite book or reschedule appointments?
Lite captures the message. You or your staff check availability and confirm the booking or change with the client in your own booking system. Automated booking tasks require a suitable AI receptionist implementation. The compatibility, scope and price of a booking-system integration are agreed separately.
How can I use the AI receptionist?
The AI receptionist can talk to callers and answer questions about your services, opening hours and how to find you using information approved by your business. Define its instructions and allowed tasks, then check how it works with a test call. Conversation alone does not give it access to your booking system.
Can I keep my current phone number?
You can forward calls to a VoiceAI service number if your line supports forwarding. Test the ready service number first, set up suitable forwarding with your carrier and test a call to your existing number too. Your carrier’s call and forwarding charges follow your existing agreement.
VOICEAI / Industries
Explore other ways to use VoiceAI.
See how the service fits your working day, on your own or with a team.