VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
HEALTHCARE PRACTICES
Capture the nonurgent appointment request while you see a client.
A client wants to discuss moving an existing nonurgent appointment while you are with someone else. VoiceAI Lite captures a callback request within the agreed scope. You or your reception team can read the summary, take ownership and agree the change with the client.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
No plans are currently published for this service. View the other plans or contact sales.
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Prices exclude VAT. Usage and extras follow your agreement.
Online pricing: up to 10 sites and a total of up to 10 service departments. Changes to an existing individually priced agreement must be agreed with sales. See online pricing eligibility
Limit the service to nonurgent administrative requests
We agree the information to collect and the intended use. Your greeting explains that the channel takes nonurgent callback requests, when they are handled and how to contact the practice for urgent concerns. Symptoms and care needs are not assessed.
See the request and who is following up
Read the summary and take ownership. The shared reception queue shows who is handling the request. Check the appointment details in your practice’s own system.
Reception agrees and confirms the next step
Call the client, agree any appointment change and confirm it in your practice’s own system. Record the outcome through the agreed process. A message alone does not change a booking.
An independent practitioner can start with one department too. First, we agree how the service will handle practical enquiries for your practice.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
Set up online, at your own pace.
Choose a plan, place your order and configure the service yourself online. Guided setup helps you move forward without a lengthy project or unnecessary meetings. More time to focus on your work, with help when you need it.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to customers. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
What does your plan include?
Handling messages, summaries and callbacks works without a CRM or booking connection.
CORE SERVICE INCLUDED IN THE PLAN
Tools for handling customer enquiries
- Lite captures a message. The AI receptionist follows your company instructions and performs permitted tasks.
- A summary and shared queue help your team continue the customer’s request.
- Ownership, notes and handling status keep the agreed next step visible.
OPTIONAL ADD-ONS
Integrations when you need them
- CRM, calendar and industry-system integrations are agreed per system for either service.
- The add-on’s scope, compatibility and price are agreed separately.
- A Lite integration supports follow-up. Agreed booking tasks can be enabled for the AI receptionist through integrations.
What is a useful starting point?
A defined use is a nonurgent callback request about appointments, such as a client asking to move an existing booking. Reception remains responsible for handling the request and confirming the appointment. Before setup, we agree which details to collect, the handling process and separate instructions for urgent concerns.
How can the AI receptionist help with this?
The AI receptionist can talk to callers and answer questions about opening hours, getting to the practice or available services using information approved by your practice. Healthcare professionals handle questions about care through the practice’s own process.
Can Lite receive an appointment enquiry?
A nonurgent callback request about booking can be included in the agreed scope. A member of your practice arranges and confirms the appointment in your system. Receiving the message does not make a booking.
How are information handling and system connections agreed?
Before setup, we review suitability, the information to receive, who will handle it and the required procedures. Any connection to a patient record or booking system, its scope and price are agreed separately.
VOICEAI / Industries
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