VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
HEALTHCARE PRACTICES
Capture the practical question while reception is busy.
Questions about directions, step-free access or opening hours can be handled through a reception callback. VoiceAI Lite captures the agreed nonurgent messages so you or your reception team can follow up.
Working solo or as a team. No customer service department needed.
Define the practical enquiries to receive
Together we agree which routine administrative enquiries the service will receive. Your greeting guides callers to leave a callback request suited to that purpose.
See what the caller wants to know
Read the summary and take ownership of the enquiry. The shared queue shows reception staff who is following up.
Reception answers and records the next step
Call back and answer the practical question using information confirmed by your practice. Record the outcome according to your agreed process.
An independent practitioner can start with one department too. First, we agree how the service will handle practical enquiries for your practice.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist follows your instructions and performs the tasks you allow. Get a summary and take over when needed.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
Choose the service and usage you need. See inclusions, prices and potential extra charges before ordering. Review the total and terms in your order summary.
Choose the usage allowance you need. Review the total for your departments and the terms before accepting your order.
No plans are currently published for this service. View the other plans or contact sales.
Prices exclude VAT. Usage and extras follow your agreement.
Start setup online. Test before taking customer calls.
Choose a plan and prepare the core service with guided setup, without coding. Follow progress in your order view and make a test call when the service is ready. Support can help.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to callers using your instructions. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
Start with the core service. Extend it when needed.
Handling messages and callbacks does not require a CRM or booking integration.
CORE SERVICE ORDERED ONLINE
Set up with your information
- Choose a plan, enter your company and billing details and add a greeting. Give the AI receptionist service instructions and allow its tasks.
- NTC’s service prepares the services and numbers in your order. Your order view shows progress and the next steps needed.
- Once ready, test the VoiceAI number. Set up compatible forwarding with your carrier and test a call to your existing number too.
EXTENSIONS AGREED SEPARATELY
Connect your own systems
- CRM, calendar and industry-system integrations are planned per system for either service.
- Scope, compatibility, price and delivery are agreed before additional work starts.
- A Lite integration supports follow-up. Conversation and agreed booking tasks are part of the AI receptionist implementation.
What is a useful starting point?
Start with a defined set of routine practical matters, such as callbacks about directions or opening hours. We agree the intended use and handling requirements with your practice before setup.
How can the AI receptionist help with this?
The AI receptionist can talk to callers and answer questions about opening hours, getting to the practice or available services using information approved by your practice. Healthcare professionals handle questions about care through the practice’s own process.
Can Lite receive an appointment enquiry?
A nonurgent callback request about booking can be included in the agreed scope. A member of your practice arranges and confirms the appointment in your system. Receiving the message does not make a booking.
How are information handling and system connections agreed?
Before setup, we review suitability, the information to receive, who will handle it and the required procedures. Any connection to a patient record or booking system, its scope and price are agreed separately.
VOICEAI / Industries
Explore other ways to use VoiceAI.
See how the service fits your working day, on your own or with a team.