VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
BUSINESS IT SUPPORT
Get the context of a support request before calling back.
An engineer is investigating an issue when the next customer calls. VoiceAI Lite captures the customer’s message. The AI receptionist can ask for the company, location and a description of the problem using your approved instructions. If the caller says an issue has returned, that detail reaches your support team in the summary.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
No plans are currently published for this service. View the other plans or contact sales.
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Prices exclude VAT. Usage and extras follow your agreement.
Online pricing: up to 10 sites and a total of up to 10 service departments. Changes to an existing individually priced agreement must be agreed with sales. See online pricing eligibility
Gather the details the customer provides
Ask for the company, location, contact details and a description of the issue. A Lite greeting guides the caller to leave a message; the AI receptionist can ask follow-up questions according to your instructions.
Compare with the previous support case
If the customer reports a recurring issue, your team checks the earlier case in its own support system. The summary provides the customer’s context for the investigation.
Confirm the next action
A support specialist assesses the situation and agrees the next step with the customer. If the customer asks when the issue will be fixed, your team gives an estimate based on the information available or explains when it will provide an update.
For an independent IT specialist, the service gathers context for callbacks. A larger support team can use departments and named owners to organise requests by service area.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
Set up online, at your own pace.
Choose a plan, place your order and configure the service yourself online. Guided setup helps you move forward without a lengthy project or unnecessary meetings. More time to focus on your work, with help when you need it.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to customers. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
What does your plan include?
Handling messages, summaries and callbacks works without a CRM or booking connection.
CORE SERVICE INCLUDED IN THE PLAN
Tools for handling customer enquiries
- Lite captures a message. The AI receptionist follows your company instructions and performs permitted tasks.
- A summary and shared queue help your team continue the customer’s request.
- Ownership, notes and handling status keep the agreed next step visible.
OPTIONAL ADD-ONS
Integrations when you need them
- CRM, calendar and industry-system integrations are agreed per system for either service.
- The add-on’s scope, compatibility and price are agreed separately.
- A Lite integration supports follow-up. Agreed booking tasks can be enabled for the AI receptionist through integrations.
Does the service automatically recognise a previous support case?
In this use case, the caller describes the previous issue and your support team checks it in its own system. Automatically retrieving support history requires a suitable integration and the necessary permissions.
Is a ticket created automatically in our support system?
The enquiry and its summary appear in the VoiceAI work queue. Creating a ticket in another system requires an integration agreed separately. Without it, your team records the case using its usual process.
Can the AI receptionist give instructions or promise a resolution time?
It can provide general guidance you have approved and capture a request for a time estimate. Your support team assesses the issue, decides what to do and confirms the schedule. Its instructions define when an enquiry should be passed to staff.
VOICEAI / Industries
Explore other ways to use VoiceAI.
See how the service fits your working day, on your own or with a team.