VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
PROPERTY MANAGEMENT AND MAINTENANCE
Capture residents’ enquiries while you are on site.
You are in a residents’ meeting or visiting a property when someone calls. VoiceAI Lite captures the message and places a summary in your work queue. The AI receptionist can ask about the address, building and request according to your instructions. Your team checks the situation and agrees the next step.
Working solo or as a team. No customer service department needed.
Ask for the property and the enquiry
Your Lite greeting can ask for the address, building, reason for calling and contact details. The AI receptionist can gather these details in a conversation following your instructions.
Check the request and its context
Read the summary and check the information in your property management system. The enquiry might concern routine maintenance, a document or a question about keys and access.
Assign an owner and explain the next step
Handle the enquiry yourself or assign it to a team member. Check any required permissions and arrange the work, callback or further investigation before confirming the next step with the resident.
An independent property manager can start with one work queue. For an organisation managing several sites, departments and named owners help direct enquiries to the right team.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
Choose the usage you need. Review the plan’s inclusions, prices and possible extra charges before ordering.
No plans are currently published for this service. View the other plans or contact sales.
Prices exclude VAT. Usage and extras follow your agreement.
Choose a plan and start online.
Enter your company details step by step. No specialist systems knowledge is needed.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to callers using your instructions. Review the plan, usage charges and extra department prices before ordering.
Enter the business details you already know
Add contact and billing details, a department name and a greeting. For the AI receptionist, describe your services, opening hours and answers to common questions. You choose which tasks are allowed.
Follow progress and try it
After accepting your order, follow preparation and any requests for more details. Once ready, test the VoiceAI number. Then set up supported forwarding and test a call to your existing number too.
The work queue runs in a computer or phone browser. Using your existing number requires forwarding supported by your carrier; carrier charges are separate.
What does your plan include?
Handling messages, summaries and callbacks works without a CRM or booking connection.
CORE SERVICE INCLUDED IN THE PLAN
Tools for handling customer enquiries
- Lite captures a message. The AI receptionist follows your company instructions and performs permitted tasks.
- A summary and shared queue help your team continue the customer’s request.
- Ownership, notes and handling status keep the agreed next step visible.
OPTIONAL ADD-ONS
Integrations when you need them
- CRM, calendar and industry-system integrations are agreed per system for either service.
- The add-on’s scope, compatibility and price are agreed separately.
- A Lite integration supports follow-up. Agreed booking tasks can be enabled for the AI receptionist through integrations.
Can one work queue serve several buildings?
Yes. Ask callers to identify the property so your team can place the enquiry. You can use departments for different areas of responsibility and assign an owner to each request.
Can the AI receptionist handle requests for keys or access?
It can gather the details of a request according to your instructions. Your staff check the person’s entitlement and confirm any key handover or change to access rights.
How are urgent situations handled?
Align the greeting and AI receptionist instructions with the property’s emergency and out-of-hours procedures. This use case captures routine enquiries; it does not replace an emergency maintenance service or an emergency call.
Do I need a property management integration?
You can handle messages and summaries in the VoiceAI work queue without an integration. Your team checks property details in its existing system. Automatic data transfer requires a compatible integration agreed separately.
VOICEAI / Industries
Explore other ways to use VoiceAI.
See how the service fits your working day, on your own or with a team.