VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
INDUSTRIAL MAINTENANCE AND REPAIR
The maintenance request, ready before you call back.
A customer reports a recurring problem with a machine at the same site while you are on a maintenance job. VoiceAI Lite captures the message in a shared work queue. The equipment ID and fault description supplied by the caller help a technician check the right service records before agreeing the next step.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
No plans are currently published for this service. View the other plans or contact sales.
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Prices exclude VAT. Usage and extras follow your agreement.
Online pricing: up to 10 sites and a total of up to 10 service departments. Changes to an existing individually priced agreement must be agreed with sales. See online pricing eligibility
Ask callers to state the equipment and location
Your Lite greeting could say: “Please tell us the site, the exact equipment ID and what you have noticed.” Lite records the message the caller leaves and creates a summary.
A technician checks the service history
Take ownership of the request. Verify the equipment ID supplied by the caller, check previous work in your own service records and obtain any further details needed. The message includes what the caller says about the earlier fault.
Agree the next step with the customer
Start a callback from the work queue. A technician agrees the next action and estimates when a service visit could take place. Keep the agreed details and handling status with the request.
An independent maintenance professional can handle requests personally. In a larger service organisation, departments and assigned owners help keep requests for different sites visible to the appropriate team.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
Set up online, at your own pace.
Choose a plan, place your order and configure the service yourself online. Guided setup helps you move forward without a lengthy project or unnecessary meetings. More time to focus on your work, with help when you need it.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to customers. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
What does your plan include?
Handling messages, summaries and callbacks works without a CRM or booking connection.
CORE SERVICE INCLUDED IN THE PLAN
Tools for handling customer enquiries
- Lite captures a message. The AI receptionist follows your company instructions and performs permitted tasks.
- A summary and shared queue help your team continue the customer’s request.
- Ownership, notes and handling status keep the agreed next step visible.
OPTIONAL ADD-ONS
Integrations when you need them
- CRM, calendar and industry-system integrations are agreed per system for either service.
- The add-on’s scope, compatibility and price are agreed separately.
- A Lite integration supports follow-up. Agreed booking tasks can be enabled for the AI receptionist through integrations.
Does VoiceAI automatically recognise the previous fault?
In this workflow, the summary is based on what the caller says. A technician checks previous work and equipment details in their own system. Capturing a message does not itself link service records or diagnose the fault.
What does the AI receptionist add to a maintenance enquiry?
The VoiceAI AI receptionist can follow your instructions to ask about the site, equipment ID and observed problem. A technician assesses the situation and agrees the next step. Lite captures a message and does not ask follow-up questions.
Do we need a maintenance-system integration?
Summaries, the work queue, ownership and the callback action work without a maintenance-system connection. If you want data to pass between systems, the integration’s scope, compatibility and price are agreed separately.
VOICEAI / Industries
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