VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
HOTELS AND ACCOMMODATION
Welcome the guest in front of you. Capture the next enquiry.
A guest is waiting at reception when someone calls about a room or their arrival. VoiceAI Lite captures the message as a summary in your work queue. The AI receptionist can discuss accommodation preferences and share your approved arrival information and opening hours. Your staff check availability and confirm the booking.
Working solo or as a team. No customer service department needed.
Ask about the stay and contact details
Your Lite greeting can ask for room preferences, dates, number of guests and contact details. The AI receptionist can discuss these preferences following your instructions.
Share approved arrival information
The AI receptionist can explain reception hours and general arrival instructions. A change to a specific booking or another question requiring a check is left for your staff to handle.
Check availability and confirm the stay
Staff check rooms, prices and terms in your booking system. They contact the guest and confirm the accommodation or booking change with them.
A small accommodation business can manage enquiries in one work queue. Reception teams across several locations can direct requests to departments and name the person responsible for following up.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
Choose the usage you need. Review the plan’s inclusions, prices and possible extra charges before ordering.
No plans are currently published for this service. View the other plans or contact sales.
Prices exclude VAT. Usage and extras follow your agreement.
Choose a plan and start online.
Enter your company details step by step. No specialist systems knowledge is needed.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to callers using your instructions. Review the plan, usage charges and extra department prices before ordering.
Enter the business details you already know
Add contact and billing details, a department name and a greeting. For the AI receptionist, describe your services, opening hours and answers to common questions. You choose which tasks are allowed.
Follow progress and try it
After accepting your order, follow preparation and any requests for more details. Once ready, test the VoiceAI number. Then set up supported forwarding and test a call to your existing number too.
The work queue runs in a computer or phone browser. Using your existing number requires forwarding supported by your carrier; carrier charges are separate.
What does your plan include?
Handling messages, summaries and callbacks works without a CRM or booking connection.
CORE SERVICE INCLUDED IN THE PLAN
Tools for handling customer enquiries
- Lite captures a message. The AI receptionist follows your company instructions and performs permitted tasks.
- A summary and shared queue help your team continue the customer’s request.
- Ownership, notes and handling status keep the agreed next step visible.
OPTIONAL ADD-ONS
Integrations when you need them
- CRM, calendar and industry-system integrations are agreed per system for either service.
- The add-on’s scope, compatibility and price are agreed separately.
- A Lite integration supports follow-up. Agreed booking tasks can be enabled for the AI receptionist through integrations.
Can the service see available rooms and make a booking?
In this use case, your staff check availability and confirm the booking in your own system. Automatic availability searches or bookings require a suitable integration and implementation agreed separately.
Can the AI receptionist answer questions about arrival?
Yes, using information approved by your business. Give it reception hours, general arrival instructions and guidance for exceptional situations. Staff check arrangements specific to an individual booking.
Can a guest request a change to an existing booking?
Yes. Lite records the message, and the AI receptionist can gather the requested change according to your instructions. Staff check the booking, whether the change is possible and the terms, then confirm the agreed change with the guest.
VOICEAI / Industries
Explore other ways to use VoiceAI.
See how the service fits your working day, on your own or with a team.