VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
HOTELS AND ACCOMMODATION
Welcome the guest in front of you. Capture the next enquiry.
A guest is waiting at reception when someone calls about a room or their arrival. VoiceAI Lite captures the message as a summary in your work queue. The AI receptionist can discuss accommodation preferences and share your approved arrival information and opening hours. Your staff check availability and confirm the booking.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
No plans are currently published for this service. View the other plans or contact sales.
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Prices exclude VAT. Usage and extras follow your agreement.
Online pricing: up to 10 sites and a total of up to 10 service departments. Changes to an existing individually priced agreement must be agreed with sales. See online pricing eligibility
Ask about the stay and contact details
Your Lite greeting can ask for room preferences, dates, number of guests and contact details. The AI receptionist can discuss these preferences following your instructions.
Share approved arrival information
The AI receptionist can explain reception hours and general arrival instructions. A change to a specific booking or another question requiring a check is left for your staff to handle.
Check availability and confirm the stay
Staff check rooms, prices and terms in your booking system. They contact the guest and confirm the accommodation or booking change with them.
A small accommodation business can manage enquiries in one work queue. Reception teams across several locations can direct requests to departments and name the person responsible for following up.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
Set up online, at your own pace.
Choose a plan, place your order and configure the service yourself online. Guided setup helps you move forward without a lengthy project or unnecessary meetings. More time to focus on your work, with help when you need it.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to customers. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
What does your plan include?
Handling messages, summaries and callbacks works without a CRM or booking connection.
CORE SERVICE INCLUDED IN THE PLAN
Tools for handling customer enquiries
- Lite captures a message. The AI receptionist follows your company instructions and performs permitted tasks.
- A summary and shared queue help your team continue the customer’s request.
- Ownership, notes and handling status keep the agreed next step visible.
OPTIONAL ADD-ONS
Integrations when you need them
- CRM, calendar and industry-system integrations are agreed per system for either service.
- The add-on’s scope, compatibility and price are agreed separately.
- A Lite integration supports follow-up. Agreed booking tasks can be enabled for the AI receptionist through integrations.
Can the service see available rooms and make a booking?
In this use case, your staff check availability and confirm the booking in your own system. Automatic availability searches or bookings require a suitable integration and implementation agreed separately.
Can the AI receptionist answer questions about arrival?
Yes, using information approved by your business. Give it reception hours, general arrival instructions and guidance for exceptional situations. Staff check arrangements specific to an individual booking.
Can a guest request a change to an existing booking?
Yes. Lite records the message, and the AI receptionist can gather the requested change according to your instructions. Staff check the booking, whether the change is possible and the terms, then confirm the agreed change with the guest.
VOICEAI / Industries
Explore other ways to use VoiceAI.
See how the service fits your working day, on your own or with a team.