VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
PLUMBING AND FIELD SERVICE
Capture the next service enquiry while you are on a job.
When you are with a customer and cannot answer, VoiceAI Lite receives the caller’s message. Read what they need before calling back and record the next step in the same work queue.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
No plans are currently published for this service. View the other plans or contact sales.
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Prices exclude VAT. Usage and extras follow your agreement.
Online pricing: up to 10 sites and a total of up to 10 service departments. Changes to an existing individually priced agreement must be agreed with sales. See online pricing eligibility
The caller explains what they need
Forward the calls you choose to Lite. Your greeting could say: “Please tell us what needs servicing and when we can reach you.” The caller leaves those details in a message; Lite does not hold a conversation.
Read the request before returning the call
Open the summary in your phone’s browser when you can handle it. If you work with others, assigning an owner shows who is following up.
Keep the agreed next step with the request
Start the callback from the customer’s details. Note the agreed visit or other next step so you or a colleague can continue from the same information.
Working on your own? One department can serve your whole business. You get your own work queue, available in your phone’s browser.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
Set up online, at your own pace.
Choose a plan, place your order and configure the service yourself online. Guided setup helps you move forward without a lengthy project or unnecessary meetings. More time to focus on your work, with help when you need it.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to customers. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
What does your plan include?
Handling messages, summaries and callbacks works without a CRM or booking connection.
CORE SERVICE INCLUDED IN THE PLAN
Tools for handling customer enquiries
- Lite captures a message. The AI receptionist follows your company instructions and performs permitted tasks.
- A summary and shared queue help your team continue the customer’s request.
- Ownership, notes and handling status keep the agreed next step visible.
OPTIONAL ADD-ONS
Integrations when you need them
- CRM, calendar and industry-system integrations are agreed per system for either service.
- The add-on’s scope, compatibility and price are agreed separately.
- A Lite integration supports follow-up. Agreed booking tasks can be enabled for the AI receptionist through integrations.
Is this suitable for a sole trader?
Yes. Start with one department and handle requests yourself. A department means its own greeting and service settings. Add another when you need separate greetings and settings for different services.
Can I keep my current mobile number?
You can forward its calls to a VoiceAI service number if your line supports forwarding. Test the ready service number first, then set forwarding with your carrier. Your carrier’s forwarding charges follow your existing agreement.
When should I choose the AI receptionist instead of Lite?
Choose Lite to capture messages and call customers back yourself. Choose the AI receptionist for conversational help during the call, such as answering questions about your service area or opening hours using information you provide.
Do I need to connect my job management software first?
You can start with the core service without a software integration. Handle requests and notes in the VoiceAI portal. The scope, implementation and price of any job management or calendar integration are agreed separately.
VOICEAI / Industries
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See how the service fits your working day, on your own or with a team.