VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
MACHINERY AND EQUIPMENT HIRE
Capture the next hire enquiry during a handover.
You are handing over a machine when another customer calls about hiring equipment. VoiceAI Lite captures their message: what they need, for which dates and at which site. Your staff check availability and agree the terms and delivery with the customer.
Working solo or as a team. No customer service department needed.
Ask callers to leave their needs, dates and site
Your greeting can request the equipment or intended use, preferred hire dates and collection or delivery needs. Lite captures the details the caller provides in a summary.
Check the equipment and delivery options
Take ownership of the enquiry. Check suitable equipment, availability and transport arrangements in your own rental system or equipment list. Obtain any missing details from the customer.
Confirm the hire separately
Call back, explain the price and hire terms, and agree collection or delivery. Confirm the booking in your current system and note the agreed next step in the work queue.
An independent operator can handle hire enquiries between equipment handovers. In a larger rental business, departments and assigned owners help distribute enquiries among staff.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
Choose the usage you need. Review the plan’s inclusions, prices and possible extra charges before ordering.
No plans are currently published for this service. View the other plans or contact sales.
Prices exclude VAT. Usage and extras follow your agreement.
Choose a plan and start online.
Enter your company details step by step. No specialist systems knowledge is needed.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to callers using your instructions. Review the plan, usage charges and extra department prices before ordering.
Enter the business details you already know
Add contact and billing details, a department name and a greeting. For the AI receptionist, describe your services, opening hours and answers to common questions. You choose which tasks are allowed.
Follow progress and try it
After accepting your order, follow preparation and any requests for more details. Once ready, test the VoiceAI number. Then set up supported forwarding and test a call to your existing number too.
The work queue runs in a computer or phone browser. Using your existing number requires forwarding supported by your carrier; carrier charges are separate.
What does your plan include?
Handling messages, summaries and callbacks works without a CRM or booking connection.
CORE SERVICE INCLUDED IN THE PLAN
Tools for handling customer enquiries
- Lite captures a message. The AI receptionist follows your company instructions and performs permitted tasks.
- A summary and shared queue help your team continue the customer’s request.
- Ownership, notes and handling status keep the agreed next step visible.
OPTIONAL ADD-ONS
Integrations when you need them
- CRM, calendar and industry-system integrations are agreed per system for either service.
- The add-on’s scope, compatibility and price are agreed separately.
- A Lite integration supports follow-up. Agreed booking tasks can be enabled for the AI receptionist through integrations.
Does Lite reserve the equipment for the customer?
Lite receives the enquiry. Your staff separately confirm the equipment, hire dates, price, terms and delivery. Leaving a message does not reserve equipment.
What can the AI receptionist ask about during the call?
The VoiceAI AI receptionist can follow your instructions to ask about the intended use, dates and delivery site, and provide approved collection instructions. Checking availability or making a booking during the call requires a separately agreed and tested integration for those tasks.
Can I keep using my current rental system?
Yes. In this workflow, you handle the call request in the VoiceAI work queue and check and confirm the hire in your current system. If you need an integration, data transfer, compatibility and price are agreed separately.
VOICEAI / Industries
Explore other ways to use VoiceAI.
See how the service fits your working day, on your own or with a team.
Industrial maintenance
The same machine develops a fault again. Your technician needs its ID and location.
See how a maintenance enquiry moves forwardSpare parts and technical supplies