VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
VEHICLE REPAIR WORKSHOPS
Capture the service enquiry when your hands are full.
A service enquiry can arrive while you are repairing a vehicle or helping someone at the counter. VoiceAI Lite captures the message. Your service manager can read the details the customer provided before calling back, take ownership of the request and record the agreed next step for colleagues to see.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist can ask for missing details, answer using your service information and explain the next step following your instructions. The summary shows what the customer needs.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
No plans are currently published for this service. View the other plans or contact sales.
Loading current plans…
Prices exclude VAT. Usage and extras follow your agreement.
Online pricing: up to 10 sites and a total of up to 10 service departments. Changes to an existing individually priced agreement must be agreed with sales. See online pricing eligibility
The enquiry reaches your work queue
Your greeting can ask for the vehicle details, the service needed and a preferred time. Lite captures the message, and its summary brings together what the caller said for your service manager.
The right person follows up
Read the summary and take ownership of the request. Check the required work and available times in your own systems. Start a callback and agree the work and appointment with the customer.
Record what you agreed with the customer
Keep the note with the enquiry. Mark the request handled once you have dealt with it, so the next colleague can see the agreed next step.
One owner, one department: start with your own greeting and work queue. You do not need a separate service manager or multiple users.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
Set up online, at your own pace.
Choose a plan, place your order and configure the service yourself online. Guided setup helps you move forward without a lengthy project or unnecessary meetings. More time to focus on your work, with help when you need it.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to customers. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
What does your plan include?
Handling messages, summaries and callbacks works without a CRM or booking connection.
CORE SERVICE INCLUDED IN THE PLAN
Tools for handling customer enquiries
- Lite captures a message. The AI receptionist follows your company instructions and performs permitted tasks.
- A summary and shared queue help your team continue the customer’s request.
- Ownership, notes and handling status keep the agreed next step visible.
OPTIONAL ADD-ONS
Integrations when you need them
- CRM, calendar and industry-system integrations are agreed per system for either service.
- The add-on’s scope, compatibility and price are agreed separately.
- A Lite integration supports follow-up. Agreed booking tasks can be enabled for the AI receptionist through integrations.
Does this work for a small workshop too?
Yes. You can start with one department and handle enquiries yourself. If you work as a team, the shared queue and assigned owner help everyone see who is following up.
Does Lite book a service appointment for the customer?
Lite captures the message and preferred time. You or your service manager agree the actual appointment with the customer. Automated booking needs a suitable service, the required settings and, where needed, a separately agreed calendar integration.
What does the AI receptionist add?
Following the workshop’s instructions, the AI receptionist can ask for the car model, mileage, service needed and preferred timing during the call. The summary contains these additional details. Staff check the work, price and available slots and confirm the time with the customer. Without an agreed calendar integration, the AI receptionist does not book an appointment.
Can I keep my number and workshop software?
You can forward your current number’s calls to a VoiceAI service number if your line supports it. The core service has its own portal. Connecting workshop software and transferring data automatically are agreed separately.
VOICEAI / Industries
Explore other ways to use VoiceAI.
See how the service fits your working day, on your own or with a team.
Spare parts and technical supplies
A customer asks for a replacement part. Compatibility and availability need checking.
See how a spare-parts enquiry moves forwardIndustrial maintenance